Amanda Ventra
Senior Product Designer
Human-centered design is one of the passions in my life, especially seeing as humans are everywhere!
30% of Agencies operate in an "Ownership group" model meaning they have multiple offices under one master Agency. So what do they do if they want to see real and accurate data on all of their offices at once? The answer was, a lot of manual work. REA matched this way of working on the consumer site but this left a gap in reporting. How might we help agents get a full, accurate view of their reporting without all the manual workaround?
Helping customers invoice with ease.
With a software that has been around since the early 1980's, everyday is a new adventure to improve and bring life to this ever evolving and modernising product. There are many ways a business chooses to invoice their customers so, if they choose MYOB, how might we help them invoice with ease?
Problem solving | Workshop facilitation | Co-design | Concepts
Bring the user to the forefront of a project driven by regulatory affairs.
When a project is driven be a governing body like the Australian Prudential Regulation Authority (APRA), it is easy for a business and project team to forget the users that the initiative is impacting. How might we bring the user back to the centre of the conversation?
User research | Workshop facilitation | Co-design | Testing | Collaboration
Redesigning and reducing friction to making super withdrawals online.
In the superannuation space, financial advisers and customers need to be able to access their funds (when they meet the given criteria) easily as this is their right by law. This function already existed on a legacy system however to be accessible to the customers, it needed to be replatformed.
User flows | Axure prototyping | Remote user testing
